Shipping & Returns

1. Shipping Coverage

We ship worldwide, covering Hong Kong, Mainland China, Taiwan, the United States, Canada, the United Kingdom, Australia, Singapore, and major countries/regions in Europe.

Please confirm that shipping is available to your destination before placing an order.

2. Processing & Delivery Times

• Order processing: after payment confirmation, orders are typically processed and packed within 1–2 business days.
• Print-on-demand / custom items: POD and custom products may require an additional production cycle (typically 7–14 business days).
• Standard international shipping: typically 7–21 days, depending on destination and customs clearance.
• Expedited shipping: some orders can select expedited options at checkout, with shortened delivery times.
• Please note: these are estimated times only. Actual delivery may be delayed by customs, destination holidays, carrier factors, and other reasons.

3. Shipping Fees

Shipping fees are calculated and displayed at checkout based on the product, weight, delivery method, and destination.

During promotions, some orders may qualify for free or discounted shipping, subject to what is shown at checkout.

4. Tracking

After dispatch, we will send the tracking number and carrier name to your order email.

You can also sign in and open your orders page at any time to see the tracking number recorded on your order.

To follow the parcel in real time, use that tracking number on the carrier's own website. We do not currently pull live tracking data from carriers automatically, so our page shows the tracking number we were given, not a live status feed.

5. Customs & Duties

Prices generally exclude import customs duties and local taxes applicable in the destination country/region.

As the recipient, you may be responsible for paying relevant duties and taxes upon delivery, subject to the rules of local customs or tax authorities.

As the importer of record, you may be responsible for these charges upon delivery.

6. Order Cancellation

You may contact us to cancel your order before it enters production or dispatch.

For orders already in production or dispatch, cancellation may not be possible, depending on order status. We recommend contacting us as soon as possible.

7. Fees & Who Pays Them

Synergy Books absorbs all payment-related fees. No fee described in this section is ever added on top of the price you are shown, and no fee is deducted from a refund you are owed.

• Payment processing (acquisition) fee: the payment provider charges Synergy Books approximately 2% of the transaction plus HK$2 (or the equivalent in the settlement currency) for each successful payment. This fee is already included in the price you see at checkout — it is not added on top.
• Refund handling fee: the payment provider charges Synergy Books HK$2.35 for each refund request it processes. This fee is borne entirely by Synergy Books and is never deducted from the amount returned to you — you receive the full amount refunded, in the currency you originally paid.
• Currency conversion cost: if a payment or refund must be converted between currencies (for example, your card is billed in a currency other than the order currency), a conversion cost of approximately 2% may apply. Where this cost arises on our side, it is borne by Synergy Books. Any conversion applied by your own bank or card issuer is outside our control and is set by them.
• No surcharge to you: we do not apply a payment surcharge, a refund surcharge, or a handling fee to customers. The only amounts you pay are the product price and the shipping fee shown at checkout.

8. Refund Policy

• Unshipped orders: cancellations before production and dispatch begin qualify for a full refund.
• Defective or wrong items: if you receive a defective or incorrect item, please contact us promptly. We will arrange a replacement or refund after verification.
• Refund method: refunds are returned to your original payment method (Airwallex / PayPal / card) and typically arrive within 5–10 business days, subject to the payment provider.
• Refund scope: refunds cover the amount paid for the product; shipping fees are generally non-refundable unless the error was on our side.
• Refund fees: no fee is deducted from your refund. The refund handling fee described in section 7 is paid by Synergy Books, so the amount you receive matches the amount approved for refund.

9. Returns & Exchanges

We support returns and exchanges for defective or incorrect items within a defined period after receipt.

For personal returns (non-quality issues), the product must remain intact and unused, and the return shipping cost is borne by you. Please contact customer service first to confirm the process.

10. Contact Us

If you have any questions about shipping, refunds, returns, or the fees described above, please contact us via:

Email: [email protected]

Phone: +852 66430162